Payment Account

Absolutely! We understand the importance of flexible payment options. You can increase your payment limits by reaching out to our Customer Support team via email: info@walletto.eu.

Absolutely! Our electronic system allows you to easily track your payment transactions. Our convenient monitoring feature shall keep you informed regarding all your payments. Simply log in to your account to access this functionality and stay updated on the status of your transactions in real time.

Kindly note that when making a payment, it is very important that you carefully check all payment information payee details and amount before authorising it. We regret that once a payment instruction has been submitted, it is usually not possible to cancel it, except in the following cases:
1. we have not yet started to execute the payment order;
2. the payment transaction was initiated by or through the payee, in which case the payment order can be cancelled with the payee's consent;
3. we have agreed with you on a specific date for the execution of the payment order (e.g. we execute the payment order submitted by you in advance on the tenth day of each month), in which case the payment order may be cancelled at the latest by the end of the business day preceding the agreed date of the payment order (i.e. by 6 pm (Lithuanian time)).
If you notice that you have made a mistake in making a payment or if you have any other queries regarding cancellation of a payment, please feel free to contact our Customer Service team at info@walletto.eu or contact your personal manager.

No, Walletto does not represent the parties to the payment transaction (i. e. the payer and/or the payee) and does not handle any disputes between the parties to the payment transaction. Walletto is solely responsible for the services it provides and for the proper and high quality of its services. This is where Walletto's liability towards its Clients comes from. For example, if Walletto fails to execute or improperly executes a payment order, Walletto will not apply or will refund the commission paid. We shall also be liable for the Client's direct (consequential) damages, if any, resulting from the non-execution or improper execution of a payment order.
However, if you made a payment and the payee does not provide goods or services, we shall not be liable for the payee’s failure to perform its obligations. In order to protect your rights you should contact the payee or file a claim tocompetent authorities (e.g. the police or court).

If you are a Consumer, you have the right to ask us to refund the amount of a payment transaction initiated by or through a payee, but please note that you must submit your request in writing on paper or other durable medium no later than 8 (eight) weeks from the date on which the funds were debited from your account. It is also very important to note that the mere submission of a request does not guarantee a refund. All of the following conditions are required:
1. the exact amount of the payment transaction was not specified when the payment transaction was authorised;
2. the amount of the payment transaction is more than you could reasonably (which means you will need to prove) have expected, taking into account your previous spending, the terms of your contract with the payee and other relevant circumstances;
3. you did not give your consent to the payment transaction directly to us (in other words, you gave it to the payee, for example);
4. the payee has not provided you with information about the forthcoming payment transaction in an agreed manner or has not made it available to you at least 4 (four) weeks before the intended execution of the payment transaction.

It is important to note that only Clients who are Consumers can make such a request. Upon receipt of your request, we will first determine whether the request was made in a timely manner, i.e. within 8 (eight) weeks of the date on which the funds were debited from your payment account. If the deadline is met, then we will assess whether it meets all the mandatory conditions (see FAQ question ‘I am a Consumer and my payment account has been debited for a payment transaction initiated by or through a payee. Can I recover the funds?’). If all the conditions are met, we will reimburse you the full amount of the payment transaction within 10 (ten) business days and ensure that you do not suffer any loss due to the commission payable to us, if any. If we find that the conditions are not met, we will inform you of the reasons why we refuse to refund the funds from the completed payment transaction.

SEPA (Single Euro Payments Area) transfer is a standardized method of sending payments in euros within the European Union (EU) and associated countries.

SEPA region consists of 36 countries, which include 27 European Union member states, as well as Switzerland, the UK, San Marino, Vatican City, Andorra, Monaco, and the three EEA countries of Iceland, Norway, and Liechtenstein.

While we aim to facilitate payments to a wide range of payees, certain legal and regulatory requirements may impose restrictions on who you can send payments to. These restrictions may include compliance with international sanctions, anti-money laundering (AML) regulations, and know-your-customer (KYC) requirements. It's important to ensure that your payments comply with our Contract on Payment Services and regulatory guidelines to avoid any issues.

Payments are processed within the timeframes established within the Terms and Conditions of Payment Services, which can be found here: https://walletto.eu/important-information/.

Yes, you can make mass payments through our platform. Simply upload a file with payee details and amounts, and our system will handle the rest. Efficiently manage large-scale transactions with ease.

SWIFT (Society for Worldwide Interbank Financial Telecommunication) transfer is a secure method for performing international transactions between banks. It involves the exchange of financial messages to facilitate cross-border transactions.

Participating in our referral program is easy! Please contact us via email at sales-payments@walletto.eu.

The Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing sets condition when the execution of payment transactions is prohibited. One of these conditions is when the nature of a payment transaction is unclear. In such cases Walletto shall request to provide additional information. For more details, please refer to this document.